The product experience varies depending on the options selected during onboarding. This document provides an overview of the product experience for Brands.

For brands, we follow a three-tier structure — dashboards are organized under features, and features are grouped by use cases.

1. Home Page

The Home Page is the first screen you’ll see after onboarding and whenever you log in to Pulse. It gives you quick access to all your connected sources and dashboards.

You can browse your dashboards directly or click "View All" Dashboards for a full list. 

Each dashboard can be in one of three states:

• Active: The dashboard is set up and ready to use.
• In Progress: The required sources are connected, and the dashboard is being prepared. This setup typically takes up to 48 hours after integration.
• Source Configuration Pending: One or more required sources have not yet been connected.

2. Features Panel

The Features Panel offers an intuitive way to navigate directly to desired features and their dashboards.

Here, all product features are organized by use case to help you quickly find what you need. 

Simply select a feature to view and explore all dashboards associated with it. This structure streamlines navigation and makes it easy to discover dashboards relevant to each specific feature or business goal.

3. Feature Visibility and Adding New Features

You will only see and access the list of features and use cases that you or your Admin selected and activated during the onboarding process. However, Pulse might have more features to offer. 

Adding a New Feature

To add a new feature, click the + icon on the Navigation Bar or select Add New Feature on the homepage. This will launch a three-step process, similar to onboarding:

1. Select Use Cases: Choose the relevant use cases you’d like to activate.
2. Choose Features: Pick the specific features within those use cases.
3. Connect Sources: Integrate the necessary data sources to enable the feature.

Once completed, the new feature will appear in your Features Panel, displaying its current status (such as active, in progress, or pending configuration). This process provides a guided way to expand your capabilities as your needs evolve.

 4. Sources Page

To populate your dashboards, start by connecting the required data sources. Some sources are typically integrated during onboarding, but additional sources or new integrations can be added anytime from the Sources page.

Here, you can manage your existing connections, review supported sources, and add new ones as needed. 

The Sources page lists all platforms available under the Growth plan for dashboard integration.  The catalog of sources for Growth plan users is robust, but the Enterprise plan unlocks even more integrations—see the full list on the pricing page.

If you don’t see a source you need, reach out for support. The team can help connect related sources via Daton.

5. Warehouse 

The Warehouse page displays the name of the data warehouse where your processed data is stored after transformation.

• Trial and Growth plan users: Your data is securely stored in a BigQuery warehouse managed by Saras. You can request access to this data if needed.
• Enterprise users: You have the flexibility to store your data in a warehouse of your choice. Contact the support team to learn more about available options.

This setup ensures your data is managed securely and gives you control based on your plan requirements.

6. Help and Support 

The Help and Support module provides easy access to assistance within Pulse, offering two main options:

• Help Center: Browse and load all Pulse-related documentation in one place, including FAQs, product guides, and step-by-step tutorials to connect every source.
• Support Request: Submit a support ticket directly through the platform whenever you need help or encounter an issue.

This module ensures that answers, documentation, and direct assistance are always a click away for all users.

7. User Profile and Settings

If you need further assistance or would like to see a demo, you can book it here.