When is re-authentication required?

You may need to re-authenticate your Klaviyo integration if:

• The API Key was revoked. 
• The API Key was regenerated. 
• The API Key no longer has the required permissions. 
• Syncs start failing due to authentication errors.

Note - Klaviyo uses API Key authentication, not OAuth. Re-authentication is completed by updating the API key in the connector configuration.

Step-by-step instructions

• Log in to Daton.
• Go to Sources.
• Locate the Klaviyo integration that requires re-authentication.
• Click settings on the top right corner of the Daton UI.
• Generate or retrieve a valid Klaviyo API Key from your Klaviyo account. Here is the document that you can use for this - Authentication Credentials for Klaviyo - Saras Analytics
• Replace the existing API Key in Daton.
• Submit the integration.
• Wait for the next scheduled sync.

What to expect after re-authentication?

• The integration status changes to Active.
• Scheduled syncs resume automatically.
• Authentication-related sync failures are resolved.

Still facing issues?

• If the issue persists after re-authentication, contact Support and include the following details:
• Integration name
• Screenshot of the error message
• Approximate timestamp when the issue occurred