If your Amazon Selling Partner integration in Daton has lost authorization (e.g., syncs are failing due to authentication errors), follow these steps to re-authenticate and resume data syncing.

N.B: "This typically happens when your Amazon authorization token has expired or been revoked."

Step-by-Step Process

1. Log in to Daton — Sign in with your Daton credentials.
2. Go to Sources — Click Sources from the top navigation menu.
3. Locate the integration — Find the Amazon Selling Partner integration that needs re-authentication.
4. Select Re-authenticate — Click Re-authenticate from the top-right corner of the integration card.
5. Continue to the connector — Click Continue. You'll be redirected to the Amazon Seller Central page.
6. Authorize Daton — Sign in with the Amazon account that has access to the required seller/brand accounts, review the requested permissions, and click Next.
7. Confirm success — Once authorized, you'll be redirected back to Daton. The integration status should now show as Active.

What to expect after re-authentication

• Integration status changes to Active
• Scheduled syncs resume automatically
• Authentication-related sync failures are resolved

Still facing issues?
If the problem persists after re-authentication, reach out to the support team with the following details for faster resolution:

• Integration Name
• Account / User ID
• Screenshot of the error message
• Approximate timestamp when the issue occurred
  
  For More Detailed Steps Please Follow Below Document:
  Amazon Seller Re-authentication guide for Daton