If your TikTok Shop OAuth integration has lost authorization and syncs are failing due to authentication errors, complete the steps below to restore access and resume scheduled data syncing.

Note: Re-authentication is typically required when Daton's authorization to access your TikTok Shop has expired, been revoked, or when your account permissions have changed.

Before you begin: Ensure you sign in with your TikTok Shop seller account that has access to the required TikTok Shop. Only users with a primary seller account can authorize the Daton app and create or re-authenticate an integration.

Step-by-step process

• Log in to Daton.
• Go to Sources.
• Locate your TikTok Shop integration.
• Click Re-authenticate in the top-right corner of the Daton UI.
• Click Continue. You will be redirected to TikTok Shop to grant Daton access again.
• Sign in, review the requested permissions, select the required TikTok Shop (if prompted), and authorize Daton.
• After authorization, you will be redirected back to Daton. Confirm that the integration status displays as Active.

What to expect after re-authentication

• The integration status changes to Active.
• The next scheduled sync may take a few minutes to start.
• Existing historical data remains unaffected.
• Authentication-related sync failures are resolved.

Still facing issues?

If the integration does not become active after re-authentication, contact support and share the following details:

• Integration name
• Screenshot of the error message
• Approximate timestamp when the issue occurred