Since Shopify is OAuth-based connector but it generally depends on API Key/Token and only admins can authorize apps, add this before the steps. Before you begin, ensure you have Admin access to the Shopify store that is connected to Daton.

Note: Re-authentication is typically required when the API access token has expired, been revoked, or the existing credentials are no longer valid. To restore the connection, you must generate a new API Access Token using your Client ID and Client Secret and then update the integration by completing the Edit Flow with the new token.

If you prefer, they can share the required credentials with the Daton Support team, who can generate the access token, update the integration, and verify that the sync resumes successfully.

Step-by-step process

In order to get the credentials, go to this link - Shop Name and Access Token for Shopify - Saras Analytics

Once you have these details, you can generate the access token using the below cURL -

• Log in to Daton: Sign in using your Daton credentials.
• Go to Sources: Select Sources from the top navigation menu.
• Locate the integration: Find the ShopifyV2 integration that needs to be re-authenticated.
• Click Settings: On the Daton UI, click Settings in the top-right corner.
• Update the access token in the authorization page
• Confirm successful authorization: After authorization, monitor the integration status that should show as Active.

What to expect after re-authentication

• The integration status should be Active.
• Existing historical data remains unaffected.
• The next scheduled sync may take a few minutes to start.
• Authentication-related sync failures are resolved.

Still facing issues?

• If the issue persists after re-authentication, contact the support team and include the following details:
• Integration name
• Screenshot of the error message
• Approximate timestamp when the issue occurred